Business Challenge
Although the client has an established custom workflow for scheduling appointments online, they recognized the need to enhance overall operational efficiency and improve the customer experience. As a result, the company came to decision to integrate Waystar API, an insurance verification clearinghouse, to streamline their current process.
Objectives
Improve the appointment registration process
Implement a cloud-based solution utilizing Google Cloud API to ensure seamless data management and accessibility
Integrate an automated insurance verification solution using Waystar API to save time and reduce administrative costs
Integrate Acuity API to seamlessly update and synchronize scheduling data
Solution
DevCom came up with a solution that met the idea of new automatic insurance verification, which was incorporated into the new workflow. After evaluating several options, it was decided to develop a custom web page and custom API.
Value delivered
DevCom introduced a solution that met the following criteria:
- Development of a new custom intake form that meets the specified requirements and accurately captures the necessary information.
- Development of a custom API to support a new process.
- Development of a custom database to efficiently store and organize all collected data, ensuring data integrity, security, and easy retrieval.
- Development of a set of reports to view and analyze the collected data to support decision-making processes.
Results
The introduction of the solution, including automated insurance verification software greatly improved the overall user experience of the system, leading to significant enhancements in every interaction. By integrating a third-party API, both clients and staff using the platform were able to eliminate errors caused by human factors when registering appointments. This integration resulted in a more streamlined and dependable workflow, making the platform faster, more stable, and highly useful.
