The Client and the Challenge

ReNew Biomedical is a medical equipment maintenance company specializing in the repair and servicing of critical healthcare devices. As the business grew, ReNew Biomedical faced operational inefficiencies that slowed down their workflow and impacted the overall customer experience:

Their existing system relied heavily on manual data entry, which was prone to errors and delays.
The lack of flexibility made it difficult to align the software with their business processes, leading to redundant tasks and inefficiencies.
Data was scattered across disconnected systems, requiring excessive input and increasing the risk of inconsistencies.
It was difficult to track service performance and technician productivity without real-time reporting.

The Solution

DevCom developed a custom work order management system with the goal of streamlining ReNew’s service operations. The technical team included a Technical Lead, Backend and Frontend Engineers, a DevOps Engineer, QAs, a UI/UX Designer, a Business Analyst, and a Project Manager.

➤ ➤ ➤ Phase 1: Discovery and Analysis (March-April 2022)

DevCom began by analyzing ReNew Biomedical’s existing workflows to pinpoint inefficiencies and areas for improvement. This assessment gave us a clear roadmap centered on automation, system integration, and enhanced reporting.

➤ ➤ ➤ Phase 2: System Architecture and Development (May 2022 – Ongoing)

With a solid plan in place, DevCom developed a web-based platform designed to simplify asset management, job tracking, and reporting. We also built a mobile application that allows field technicians to access and update service records even without an internet connection.

The newly developed customer portal gives clients real-time visibility into their service history, compliance documents, and invoices. Additionally, the system was integrated with QuickBooks and Operative IQ, which allowed automating inventory adjustments, service schedules, and financial transactions.

➤ ➤ ➤ Phase 3: Ongoing Enhancements and Optimization

DevCom continues to refine and expand the system. Field service workflows are being optimized to reduce administrative burdens on technicians, and the customer portal is receiving upgrades to improve the user experience and provide even greater self-service capabilities.

To ensure the platform evolves along with ReNew Biomedical’s growing needs, we implemented AI-based tools into the system. Thanks to these tools, the client will get deeper insights into service history and take advantage of predictive maintenance.

Project Management and Collaboration

Throughout the project, DevCom maintained a close and responsive partnership with ReNew, holding virtual meetings twice a week to refine features, set priorities, and address challenges. The Agile development approach ensured continuous improvements based on feedback.

Additionally, DevCom provided a dedicated support channel for production issues, where most concerns were resolved within 15 minutes. This level of responsiveness helped maintain smooth day-to-day operations and reinforced a highly collaborative working relationship with the client.

Implementation and Results

ReNew Biomedical successfully transitioned to its new system without operational disruptions. Moreover, DevCom migrated the entire customer base and historical service records ahead of schedule.
By reducing manual data entry and minimizing errors, the new platform:

➤ Eliminated redundant paperwork
➤ Automated workflows
➤ Improved inventory accuracy

Additionally, ReNew can now enjoy the following benefits:

➤ With real-time reporting, the company can make informed, data-driven decisions to optimize service timelines and resource allocation.
➤ The customer portal has also become a key asset, enhancing client engagement and strengthening long-term relationships.
➤ Having a fully customized system has positioned ReNew to secure contracts with medical device manufacturers and other major partners.