The operations manager of a leading independent service organization specializing in the maintenance and repair of medical equipment publicly endorsed DevCom as a trusted IT company. This endorsement comes after a successful collaboration that led to the development of a comprehensive work order system, customer portal, and reporting tools tailored to meet the company’s needs.

With a growing customer base and increasing demand for efficiency, the company sought to overhaul its service management system. The main objectives of hiring DevCom were to:

Build a work order system for repair and service tickets,
Integrate the new system with the company’s ERP for inventory management,
Create a customer portal to enhance customer visibility into records,
Develop advanced reports to track company performance metrics.

After careful consideration, the company selected DevCom due to our high value for cost and strong recommendations through referrals.

The Solution: A Custom-Built System by DevCom

DevCom assigned an efficient team to develop and implement a system that addressed the company’s specific needs. The scope of work included:

Creating an admin portal for employees to manage and record service work;
Replacing the previously leased CMMS software with a custom-built solution;
Integrating with CRM software to track inventory usage;
Building a customer portal for real-time access to service history, compliance documentation, and service approvals.

The Results

The project yielded impressive results, demonstrating our ability to deliver complex IT solutions.

The migration of all customer data and service records was completed ahead of schedule with no disruptions to operations.
Paper-based and redundant processes were significantly reduced, improving overall workflow and inventory accuracy.
Custom reporting tools provided valuable insights into turnaround times, technician performance, and company productivity.
The customer portal became an essential tool, strengthening customer relationships and fostering long-term business retention.

Effective Project Management and Implementation

Throughout the project, DevCom maintained a highly organized and agile approach. The collaboration was facilitated through:

Twice-weekly virtual meetings to review project updates, prioritize tasks, and refine action items;
A dedicated support channel for real-time issue resolution, with response times averaging 15 minutes;
On-time project completion with zero disruptions during the transition to the new system.

A Strong Endorsement

The operations manager of the medical equipment maintenance company expressed high satisfaction with DevCom’s work, stating:

“I have been exceedingly impressed by their capability to take a business problem that feels very complex and design solutions that can address all needs. They are very open and receptive to feedback as this helps them refine their work to better meet our needs. I have also appreciated their ability to manage such a complex project through superb organization and frequent communication. I have never had an issue with DevCom or their work that I wasn’t able to directly discuss with them. I wish I had more suggestions for improvement.”

See the full review here: https://clutch.co/go-to-review/01aed75a-9be0-481a-8210-906571124af3/321089

Through this successful partnership, we’ve positioned ourselves for future growth and enhanced our ability to serve customers more effectively. We continue to solidify our reputation as your trusted IT partner, delivering tailored software solutions that drive your business’s success.