Business Challenges
The client’s original process was time-intensive, inconsistent, and prone to error:
Manual Data Entry: Lab test reports, often containing 50–54 indicators, had to be transcribed line by line from PDF files into Excel sheets.- Slow Turnaround: Processing and generating patient reports took up to 2 hours per case, delaying results and consultations.
- Human Error Risks: Even experienced staff could misread or mistype numerical values, leading to inaccuracies in health assessments.
- Limited Scalability: The business model was capped by the number of reports a small team could handle daily.
The client aimed to eliminate manual bottlenecks, accelerate workflows, and offer patients a modern digital experience while ensuring compliance with healthcare standards.
Solution
DevCom designed and delivered an AI-powered diagnostics platform that transforms raw lab data into structured, actionable insights.
1. AI-Powered Data Recognition
- Integrated Gemini AI for intelligent PDF parsing of lab test results
- Automated extraction of 50+ medical indicators (e.g., hemoglobin, progesterone, estradiol, testosterone)
- Converted unstructured lab outputs into structured data arrays ready for calculation
2. Smart Verification & Human-in-the-Loop
- Implemented a review workflow for medical staff to verify extracted data
- Doctors and administrators can quickly compare AI output against the original PDF, correcting discrepancies in seconds
- Ensures accuracy and trustworthiness without entirely removing human oversight
3. Automated Health Report Generation
- Developed a dynamic reporting system that groups indicators by body systems (heart, liver, kidneys, hormones, etc.)
- Created visual dashboards with traffic-light coding (green/yellow/red zones) for health status clarity
- Reports are generated in PDF and web format and are available directly in the patient’s portal.
4. Patient Portal & Digital Experience
- Built a secure web portal where patients log in, view health reports, track progress, and receive educational video content
- Enabled automated onboarding — new patients receive credentials once their first report is ready
- We have introduced an interactive “Help Me Fix This” feature that allows patients to request personalized guidance directly from their doctor.
Results
The solution had an immediate and transformative business impact:
Processing Efficiency: Manual processing time was cut by over 95%, dropping from 1.5–2 hours per report to just 3–5 minutes, including verification.- Report Generation: Reporting time was reduced by up to 90%, decreasing from 30–60 minutes to only 3–5 minutes.
- Error Minimization: Lowered transcription errors through AI-based recognition combined with human validation.
- Better Patient Care: Patients receive quick, visually clear, and accurate reports along with educational content.
- Cost Optimization: Staff are freed from repetitive tasks, allowing them to manage 2–3 times as many patients daily.
- The project laid the groundwork for future AI-driven recommendations (e.g., personalized treatment suggestions and lifestyle guidance).
